Mark Liell are fully committed to compliance with the new General Data Protection Regulation (GDPR) which comes into force on 25th May 2018. Our procedures aim to ensure that all Partners and employees, or anyone working on behalf of the Firm, who have access to any personal data held by or on behalf of the Firm are fully aware of and abide by the obligations arising under the Act.

Mark Liell is the trading name of Mark Liell & Son LLP, the company registration number is OC300847. The registered office address is: Council Offices, London Road, Saffron Walden, Essex, CB11 4ER.

This Privacy Policy explains how we use the information we collect about you when you use our website or use one of our services and how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

STATEMENT OF POLICY

Mark Liell need to collect and use information about people with whom we work in order to operate and carry out our functions. We understand that this personal information must be handled and dealt with properly however it is collected, recorded and used.

THE DATA PROTECTION ACT – EIGHT PRINCIPLES

The Data Protection Act stipulates that anyone processing personal data must follow the strict rules called ‘data protection principles’.

In summary these principles require that personal data shall:

1. be processed fairly and lawfully
2. be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose of those purposes
3. be adequate, relevant and not excessive in relation to the purpose or purposes for which it is processed.
4. be accurate and where necessary, kept up to date
5. not be kept for longer than is necessary for that purpose or those purposes
6. be processed in accordance with the rights and data subjects under the Act
7. be kept secure, i.e protected by an appropriate degree of security
8. not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of data protection

WHAT IS PERSONAL DATA?

Personal Data is any information that can be used to identify you.

WHY WE COLLECT PERSONAL DATA FROM YOU

We collect personal data from you to provide you with information about products and services that we believe will be of interest to you. We will only do this with your consent. You can withdraw your consent at any time by sending an email to office@markliell.com

PERSONAL DATA WE COLLECT FROM YOU

We will collect and process the following data about you:

Information you give us: This is information about you that you give us by filling in forms on our site www.markliell.com, by corresponding with us by phone, email or otherwise. It includes, information you provide if you register on our site, search for a property and when you report a problem with our website.

Any personal or financial information you provide in relation to a business transaction.

Information you give us which may include your name, address, email address and phone number.

Information we collect about you. Each time you use our website we will automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, time zone setting, and which language you have used;
• Information about your visit, including pages you viewed or searched for, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

THE MANAGEMENT OF PERSONAL AND SENSITIVE DATA

Mark Liell has detailed procedures in place to ensure that personal data is appropriately managed. These procedures are subject to regular monitoring and review. As a Firm we will endeavour to ensure that we:

• Only collect and process data or information which is essential.
• Use personal data for such purposes as are described at the point of collection, or for purposes which are legally permitted.
• Information held by us is accurate and is kept up to date.
• Retain information only for as long as necessary and we will securely destroy data which is no longer needed.

SHARING OF DATA

The personal data we collect about you will be used within Mark Liell. Exactly who sees your personal data depends on the context in which you provided it.

We will only share your personal data with third parties for the following reasons:

• To protect Mark Liell or our clients. We may share your personal data with third parties when we believe it is necessary to protect our or another person’s rights, property, or safety. This includes exchanging personal data with third parties to protect against fraud and reduce payment risks.
• If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.
• To comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority.

We will only deal with third parties that we trust to treat our customers’ personal data with the same stringent controls that we apply ourselves.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

How long we keep your personal data depends on the context in which you provided it. In particular:

• We will keep any personal data we need to provide you with any of the services we provide to you for the period during which that service is provided.
• We may keep your contact details for as long as we have your consent to send marketing information.
• We may keep records of any transactions you enter with us for up to 6 years plus the year when the transaction was made. This is so that we can respond to any complaints or disputes that arise in that period.
• We will keep other personal data about you if it is necessary for us to do so to comply with the law.

MAINTAINING THE PERSONAL DATA AND ACCESS TO THE DATA HELD BY US

We aim to give you control over the personal information we hold about you. You can update the personal information we hold for you at any time by contacting us at office@markliell.com

If any information that you have provided to Mark Liell changes for example you change your email address, name or contact details, please let us know by sending an email to office@markliell.com or by sending a letter to Mark Liell, Council Offices, London Road, Saffron Walden, Essex, CB11 4ER.

You can request details of, all the personal information we hold about you by contacting us at office@markliell.com

KEEPING YOUR PERSONAL DATA SECURE

We take the security of your personal information seriously.

We’ve implemented technology and security policies, rules and measures to protect the personal data we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.

We will take all reasonable steps to protect your personal information, but data can never be guaranteed as 100%. Please note that we will not be liable for any breach of security unless we have been negligent.

YOUR CONSENT AND CHANGE TO OUR PRIVACY POLICY

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and if appropriate notify you by email.